Refund policy for digital e-books

Last updated: [date]

Your 14-day right to cancel and downloads

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel an online purchase. For digital content that isn't supplied on a physical medium, like our PDF e-books, that right ends once the download starts – but only if you've agreed to this first.

So at checkout we'll ask you to tick a box (it's never pre-ticked) confirming:

“I agree that my e-book will be made available to download immediately, and I acknowledge that I will lose my right to cancel once the download link is provided.”

We'll confirm your consent and acknowledgement in your order confirmation email. If you don't tick the box, or haven't yet downloaded the e-book, you can cancel within 14 days of purchase for a full refund – just email Nicholas.collinson@me.com.

[Check before launch: confirm Payhip can show this unticked consent box at checkout and include it in the confirmation email. If it can't, the 14-day right to cancel still applies.]

If something's wrong with your e-book

Your rights under the Consumer Rights Act 2015 aren't affected. If a file is faulty, won't open, is incomplete or isn't as described, email us and we'll send a working copy. If we can't fix it within a reasonable time, you're entitled to some or all of your money back.

Changed your mind?

We don't have to offer refunds once you've downloaded an e-book, but if something isn't right please get in touch – we'd rather hear about it. [Optional: add a goodwill policy here only if you'll honour it every time, e.g. 'We'll refund within 14 days, no questions asked.']

How refunds are paid

Refunds go back to the original payment method via Payhip, usually within 14 days of us agreeing the refund.

Contact: Nicholas.collinson@me.com. Fig & Flax is a trading name of Nicholas Collinson, a sole trader based in the UK (“we”, “us”, “our”).